Question 1

Do you offer delivery and set up service?

Accepted Answer

I offer delivery and set-up service for wedding cakes. The fee of the service will be calculated based on the distance to the venue and time spend setting-up your wedding cake. Please enquire for more precise delivery quote.

Question 2

How far will you deliver the cake?

Accepted Answer

I am based in Colwall, Malvern and deliver wedding cakes around Worcestershire, Herefordshire, Gloucestershire, Oxfordshire and Cotswolds. Please enquire if your wedding venue is outside of these counties and I am happy to discuss the options.

Question 3

Do you offer consultation and cake tasting?

Accepted Answer

My consulaltions are held as a Zoom meeting, and normaly scheduled after you initial enquiry at the most suitable time for both of us. I am delighted to offer a postal cake tasting box service for wedding cake customers.

Question 4

Can I collect my wedding cake?

Accepted Answer

If you wish to collect your wedding cake, it will be packaged appropriately and I will issue you with storage and transportation guidlines. Marble Cake Company will not be responsible of any damage will occure once the cake left our premises.

Question 5

Are you insured and registered with Environmental Health?

Accepted Answer

Yes, Marble Cake Compnay is registered with the Environmental Health and Trading Standards according to Food Safety and Hygiene (England) Regulations 2013.

Question 6

What deposit do you require to secure my booking?

Accepted Answer

To secure the date of your wedding in my diary and prevent from other bookings, the deposit of £100 is required. It will be deducted from the final amount of your wedding cake.

Question 7

Do you have Terms and Conditions Policy?

Accepted Answer

The Terms and Conditions of Marble Cake Company is a legal document and will be emailed to you after our initial consulation.

Question 8

When is the final balance due?

Accepted Answer

For wedding cakes, the final balance must be cleared 4 weeks before collection or delivery of your wedding cake.

Question 9

What is your cancellation policy?

Accepted Answer

As your cake booking and date is reserved for you all booking fees of £100 are non-refundable and non-transferable to an alternative date.   In the event of cancellation by yourselves the following charges apply:   For wedding cake orders cancelled more than 4 weeks prior to the event date - booking fee only.  For orders cancelled less then 4 weeks  to the event date - the full balance.    If I am unable to supply your order on the agreed date due to unforeseen circumstances such as illness, accident, injury, bereavement etc., I reserve the right to seek substitute companies to fulfill the order. In the event that a substitute cake designer cannot be arranged I reserve the right to cancel the order and issue a full refund.

Question 10

How far in advance do I have to order my cake?

Accepted Answer

I normaly suggest to get in touch and check my availability as soon as you book your venue. You might not be sure of the style and design of your wedding cake at that stage. It is not a problem, we can have an initial consulattion and you try my sample cakes. The design process can happen at the later stage.

Question 11

Do you make cakes for special diets?

Accepted Answer

Unfortunately, I do not offer cakes suitable for special diets. All my cakes contain wheat, eggs and gluten.  I also have nuts in my kitchen and cannot guarantee cross contamination if you have a nut allergy.

Question 12

Can I have my cake decorated with fresh flowers?

Accepted Answer

I always recommend using organic edible flowers for decoration of your cake. My prefered fresh flower supplier is Maddock Farm Organics, is the only edible flowers specialist that has an organic licence. I only use Maddock Farm Organics to ensure that all the flowers are safe to be in contact with your cake. Many clients however prefer their florist to supply flowers for the cake. As some flowers are not suitable for use on cakes, it is your responsibility to ensure that the flowers you choose are safe to come into contact with food. I am not responsible for any contamination caused to the cake due to the use of your own flowers.

Question 13

How should my cake be stored?

Accepted Answer

All cakes are baked just before delivery/collection day to ensure quality and freshness and should be consumed within 48 hours.    I advise to store your cake in a cool dry place, away from direct sunlight. Please do not place the cake in the refrigerator, as the humidity and condensation will damage cake's sugarwork.